We always endeavour to provide the best service for our customers. However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. If there is an issue please let us know by either writing or emailing us.
We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to escalate your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6032.
ASWADUK Limited: Registered in England No: 11202193
44 Wedmore Road Greenford Middlesex UB6 8SB